Elevate Your Call Center Performance with Live Analytics and Call History
Unlock the power of real-time data visualization with our flexible and user-friendly screen creation tool. No prior knowledge required! Effortlessly display data from various sources on customizable dashboards. Whether you need real-time updates or historical data from the beginning of a shift, our system has got you covered. Easily edit screens by adding columns and performing customer-adjusted calculations. Gain valuable insights and make informed decisions with our intuitive and customizable dashboard solution. Empower your team to harness the full potential of your data with ease.
IVR Management Made Easy!
Real-Time Changes at Your Fingertips
Streamline and enhance your call center operations with our intuitive IVR Flow solution. Effortlessly create custom menus, set operating hours, upload sound files, and automate processes. From a seamless introduction to easy switching to a representative, our user-friendly platform simplifies the call routing process. No prior knowledge required — empower your team to provide exceptional customer experiences with ease. Take control of your call center efficiency with MITVOICE's powerful IVR Flow.
Seamless Shift Management
and Queue Control with Real-Time Insights and Flexibility
Simplify shift management like never before with our advanced and comprehensive management screens. Effortlessly handle multiple queues simultaneously, with the ability to drill down and display customer phone numbers for enhanced visibility. Take full control over representatives, incoming and outgoing calls, and dialer operations. Utilize basic formulas such as called answered percentage and even customize calculations to meet specific customer requirements. Adjust skills for representatives on the fly and listen in real-time to conversations when needed. Experience unparalleled control and efficiency in managing your operations with our powerful management screen solution.
Working With the Best Clients and Partners
About Us
Mitvoice is a leading provider of real-time management solutions for call centers.
Our state-of-the-art software empowers call center supervisors with comprehensive visibility into agent performance, call metrics, and customer interactions. By enabling data-driven decision-making on the spot, our innovative solution enhances agent productivity, reduces wait times, and boosts customer satisfaction.
Experience the transformative power of streamlined call center operations with Mitvoice solutions.